With Christmas and now New Year’s come and gone, have you considered any gifts you need to return before the time possibly expires? Believe it or not, companies don’t have to allow refunds unless the item is defective or misrepresented. KRPS’s Fred Fletcher-Fierro
The holiday season is a whirlwind of activity for many of us. Halloween, Thanksgiving, Christmas, and New Year’s are a blur, which could cause us to overlook some of the minor details of our lives, like gift returns or over-purchasing an item, and you want to return it.
Large chains like Walmart, Target, and Kohl’s have altered their return policies over the past three years due to the COVID pandemic. According to Pamela Hernandez of the Better Business Bureau in Springfield, it’s best to return items sooner than later and check in with the retailer you want to return the item to before you no longer can.
“Stores aren’t legally required to accept items for a refund, exchange, or even credit unless the goods are defective or misrepresented. So just ask can a customer obtain a refund? Is it a store credit or just an exchange for unwanted merchandise?”
Also, don’t assume regular return policies apply to sale or clearance items. Some merchants consider selling such purchases to be final, so ask before buying. For 89 9 KRPS News, I’m Fred Fletcher-Fierro
