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The BBB Warns of Purchasing Christmas Decorations from Unknown Companies Online

The Better Business Bureau receives complaints to its scam tracker every holiday season of Christmas decorations that don’t match their online descriptions.

The decoration transition from Halloween to Christmas happens quickly for home, and if you’re already planning on hiring a company to hang your lights or create a Christmas display for you, KRPS’s Fred Fletcher-Fierro suggests you do your homework.

The National Retail Federation reports that holiday spending has increased by 45% over the last decade, and a sizable chunk of that is spent on home decoration. Big spending also attracts scammers.

Websites complete with sparkling, colorful images of holiday decorations are easy to find in your social media feeds or by searching for a specific Christmas item.

Customers every season have found the items that were so beautifully represented in online ads are a major disappointment - poorly manufactured and much smaller than you expected, practically a miniature version of that large decoration you thought you had bought.

Worst of all, you are left with no recourse. The company does not respond to your complaint, if you can even find a way to reach them and their refund policy is nonexistent.

Before you make purchases from flight by night companies check their contact information and if they have a mailing address. Also, deals that look too good to be true, likely are.

Finally, make purchases with a credit card. A credit card company allows you to dispute fraudulent charges.

Debit and gift cards may not have such protections.

Copyright 2023 Four States Public Radio. To see more, visit  Four States Public Radio.

Since 2017 Fred Fletcher-Fierro has driven up Highway 171 through thunderstorms, downpours, snow, and ice storms to host KRPS’s Morning Edition. He’s also a daily reporter for the station, covering city government, elections, public safety, arts, entertainment, culture, sports and more. Fred has also spearheaded and overseen a sea change in programming for KRPS from a legacy classical station to one that airs a balance of classical, news, jazz, and cultural programming that better reflects the diverse audience of the Four States. For over two months in the fall of 2022 he worked remotely with NPR staff to relaunch krps.org to an NPR style news and information website.

In the fall of 2023 Fred was promoted to Interim General Manager and was appointed GM in Feburary of 2024.