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Updated 06/18/2024 - KRPS 89.9 FM is fully operational, broadcasting at 100,000 watts.

New BBB Tool Kit Helps Consumers Figure Out Next Steps After Being Scammed 

Scammers take advantage of strong feelings, and emotions are running high in the days after a scam has occurred, leaving survivors of scams at risk. BBB’s 2023 Scam Tracker Risk Report found that 10% of respondents were impacted by a scam three or more times.

The number and frequency of scams continue to increase from cryptocurrency to toll roads to fake apartment and house rental scams.

To assist consumers who have found themselves unknowingly involved in a scam the Better Business Bureau has created a survival tool kit.

KRPS’s Fred Fletcher-Fierro has more.


In 2022, reported consumer losses to fraud totaled $8.8 billion — a 30 percent increase from 2021, according to the most recent data from the Federal Trade Commission. Trying to figure out what to do in the aftermath of being caught up in a scam can be confusing, perhaps leaving you with more questions.

To bring a higher awareness of ongoing scams and how to react to them the Better Business Bureau created a Survival Tool Kit. Regional Director of the Better Business Bureau in Springfield, Missouri Pamela Hernandez says the tool kit was designed to help give consumers peace of mind.

“It’s about giving people hope. It’s about helping people work through not just the financial impacts, but the emotional impact and giving them a personalized plan to help them move forward and recover if they have found themselves involved in a scam.”

If you are scammed, first secure your finances, protect your credit, change your passwords, look out for recovery scams, inform others about it, and report it to the BBB’s Scam Tracker.

Copyright 2024 Four States Public Radio. To see more, visit Four States Public Radio.

Since 2017 Fred Fletcher-Fierro has driven up Highway 171 through thunderstorms, downpours, snow, and ice storms to host KRPS’s Morning Edition. He’s also a daily reporter for the station, covering city government, elections, public safety, arts, entertainment, culture, sports and more. Fred has also spearheaded and overseen a sea change in programming for KRPS from a legacy classical station to one that airs a balance of classical, news, jazz, and cultural programming that better reflects the diverse audience of the Four States. For over two months in the fall of 2022 he worked remotely with NPR staff to relaunch to an NPR style news and information website.

In the fall of 2023 Fred was promoted to Interim General Manager and was appointed GM in Feburary of 2024.